Q: Can the prices change after I check them?
A: Yes. While we strive to provide accurate and up-to-date pricing, sudden changes in material costs or market conditions may cause prices to fluctuate. Please note that the price displayed at the time of your purchase may differ from previous listings.

Q: Are the prices inclusive of tax?

A: Yes. All prices displayed on our website include tax, so no additional consumption tax will be added. Please note that for international shipments, any applicable taxes such as VAT are not included. For details, please contact us separately.

Q: What are the shipping fees?

A:Nationwide flat rate (within Japan): ¥1,000 (excluding tax) per item

Hokkaido & Okinawa (within Japan): ¥1,500 (excluding tax) per item

※ The above rates apply to each item purchased.

Please note: International shipping fees vary by country. For details, please contact us separately.

Q: What about the colors of the products?

Product photos are intended to show the true colors as accurately as possible, but please note that they may vary slightly due to differences in monitors or browsers.

Q: Do you offer gift wrapping?

A: We’re sorry, but we currently do not provide gift wrapping services. Thank you for your understanding.

Q: Do you handle corporate transactions?

A: Yes. Please contact us through the inquiry form or email us at support@seatfurniture.org.

Q: Can I change the delivery date after placing an order?

A: If you wish to change the delivery date after placing your order, please contact Yamato Transport directly after your order has been shipped. You will need the tracking number provided in the shipping confirmation email, so please have it ready.

Q: Can I get an invoice?

A: Yes. If you need an invoice, please indicate this in the “Special Instructions or Notes” section when adding items to your cart, or contact us at support@seatfurniture.org.

Q: Do you offer international shipping?
A: Yes. For international orders, please contact us by email before placing your order with the product details, quantity, and delivery address. We will confirm availability and provide further instructions.For inquiries, contact: support@seatfurniture.org

Q: How long does delivery take?

A: Since most items are made to order, please allow some time for production. Products will be shipped according to the estimated delivery dates listed on the product page. You will receive a notification email once your order has been shipped.

Please note that delivery may take longer than usual during the New Year holiday period, and depending on your delivery location. Thank you for your understanding.

Q: Can I cancel my order after it has been confirmed?
A: Generally, we do not accept cancellations after an order is confirmed. However, you may cancel your order within 24 hours of receiving the confirmation email by replying directly to that email.

Q: Can I exchange a product?
A: We do not accept exchanges for personal reasons, such as a change of mind, size, or image preference.

Q: What should I do if I receive a defective item or an item different from my order?
A: We will provide an exchange or return for defective or incorrect items. Please contact us at support@seatfurniture.org.

Please note that we may not be able to respond to damage or issues that occur during shipping.

Q: What are the system requirements?
A:PC:Windows: Google Chrome (latest), Mozilla Firefox (latest), Microsoft Edge (latest)

Mac: Safari (latest), Google Chrome (latest)
Smartphone:iPhone (iOS): Safari (latest), Google Chrome (latest)Android: Google Chrome (latest)

Q: I haven’t received an email. What should I do?
A: If you do not receive emails during registration or after placing an order, it may be due to email delivery delays, incorrect email input, or failed transmission. If your email address is correct, the email may be blocked by your spam or security settings. Please add @seatfurniture.org to your approved sender list. If you still do not receive the email, please check your email address and try again.

Q: Can I earn or use points?
A: Unfortunately, we do not offer point accrual or redemption at this time.